Refund Policy

Return & Refund Policy

Last updated: March 25, 2026
 

Thank you for shopping at OnTimeCards.
 

We want you to feel confident when ordering with us. Please read our refund and cancellation policy below.
 

Order Cancellations
 

You may cancel your order up to three weeks before the occasion date for a full refund.
 

To cancel your order, please contact us at:
📧 info.ontimecards@gmail.com
 

Refunds will be processed within 14 days of receiving your cancellation request, using your original payment method.
 

Returns
 

Due to the personalised nature of our cards, we are unable to accept returns once an order has been processed.
 

Refunds
 

Refunds may not be available if your order is already in production or has been printed or dispatched.
 

If there is an issue with your order — such as a printing error or damage during delivery — please contact us as soon as possible and we will do our best to resolve it.
 

Contact Us
 

If you have any questions about this policy, please contact us at:


📧 info.ontimecards@gmail.com